Innovation Workshops, organised by the UIC Passenger Services Group, explore emerging industry and technology trends and their impact on the rail sector. Each workshop brings together expert insights, interactive sessions and hands on co creation activities, supported by digital collaboration tools to encourage active participation and knowledge sharing.
The next workshop will address “From chat to action: will agentic AI transform the travel experience?”
Imagine a trusted digital agent that grasps each passenger’s intent, coordinates seamlessly across rail systems and partners, and acts safely on their behalf. This is the next frontier in passenger experience. Agentic AI has the potential to move rail beyond reactive support towards truly proactive, personalised assistance.
Join us to discover what agentic AI truly is, why its adoption is accelerating so rapidly, and why it matters more than ever for the travel sector. We will explore high-impact applications, from personalised journey planning and proactive journey preparation to real-time re-planning, alongside the strategic choices facing railways today. We will also share best practices and approaches from leading railways. Together, we will explore the latest developments, along with the opportunities and challenges they bring to the passenger rail industry.
Workshop takeaways
- Learn about the transformational potential of AI agents
- Understand the operational, technological and governance implications of agentic AI
- Explore practical use cases of agentic AI in passenger rail
- Understand the strategic challenges that AI agents pose to railways
- Gain insights on how to make it easy for trusted agents to discover, compare, sell, modify, recover and explain
- Learn about the propensity of different traveller segments to use AI agents across the journey
- Discuss how UIC rail standards could be made agent-ready
- Learn from real-world case studies and lessons from leading industry players
The workshop will take place on 10 September 2026, from 9:00 to 15:30 at the EY Wavespace in Rome, an exclusive working space where interaction and inspiration are enhanced thanks to technological and innovative tools and dedicated rooms.
The event will be held in hybrid form, allowing participants to attend either in person or online.
Registration for the workshop is now open. To register, please visit this link.
Read the Innovation Workshop Flyer:
Save the date for the next innovation workshop planned in 2026:
- “From mass to one-to-one in rail: real-time hyper-personalised information and offers”, Paris and online, 28 October 2026
